Do you ship to my country?
During checkout, you will see a list of countries we can ship to. If the country of your shipping address is not included in the list, it means we cannot ship to this country due to slow shipping times, expensive prices and/or customs issues.
Is it Free shipping for all countries?
It is free shipping for most countries. But for some countries with relatively underdeveloped logistics, we will charge $5~15 for shipping. Please check the shipping costs on the checkout page.
What’s the Taxes/Duties policy?
We ship it to the vast majority of countries, including EU countries, which are duty-free. If there are taxes and fees in the mail, you can contact us to compensate for the taxes and fees.
How long will it take to get my order?
We ship via USPS/Cainiao or other couriers. It might take up to 5~9 business days (about 2 weeks) to arrive.
Hong long does order processing take?
For items that are currently in stock, we strive to process orders within 1~2 business days. It is important to note that certain orders may experience delays due to order processing or other unforeseen circumstances.
How can I check my order status?
As soon as your order has shipped, we’ll notify you by email providing you with the tracking information for your package! You can click the tracking button to view the delivery status.
Can I change my shipping address/method?
Once an order has been submitted to our fulfillment agency, we are unable to modify the shipping address or shipping method. In the event that your package cannot be successfully delivered, it will be returned to our warehouse, and a refund will be issued to your account.
Will I be charged for customs duty?
For international orders outside of the United States, please note that we have no control over customs policies in different countries. Consequently, we cannot account for any taxes or import duties imposed. Our product prices do not include VAT or import taxes specific to your country. If you have any further questions regarding declared values or customs fees, please feel free to contact us at office@ragnok.net, Thank you.